(3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right.
(1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: If your product is out of warranty, please choose paid options to get the tech support number. Otherwise, you could also reach HP phone support to order the recovery media. HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
Amd radeon hd 6700 series update how to#
HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7) You can check if the recovery media is available online on by entering the exact model no.
Amd radeon hd 6700 series update install#
The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. So, please remember to back up your data before initiating system recovery. I would suggest you try to perform a system recovery using the recovery manager. Doing this will wipe off everything and set the computer back to the original factory conditions. I would greatly appreciate your help on getting my issue(s) resolved so that I can once again have a functioning laptop.įirst of all you have really done a wonderful job, unfortunately none of these steps have helped to resolve the issue. HP does NOT provide any support drivers suotable for Windows 10 creator edition.ĭue to this lack of support, I now have a non-functional HP ENVY 17 laptop computer (a brick door stop!)
Windows 10 creator edition includes Driect X version 12ĪMD drivers do not support AMD Radeon HD 6700M series graphic adapter for Windows 10 creator edition On site: Windows 10 Forums ( ) there mutiple posts (many posts) citing my same issue with NO resolution. Neither of those files would install and were therefore not usable. I have downloaded the two (2) AMD files found on web site: I have clean installed / re-installed Windows 10 creator edition version 1703 in excess of five times! The tool would not install with error message: "OS not supported". I attempted to install AMD Driver Autodetect ( ) as you suggested. I installed drivers from both HP and AMD without any success. What kind of issues do you have apart from the black screen?Īny error messages showing up on the screen?ĭid you install the drivers from HP or AMD driver? Am in very strong hopes that you as a HP Support Representative can help me resolve my problem.